Frequently asked questions

IMPORTANT INFORMATION

Each piece is individually handmade using natural clay and/or glazes, making every item one of a kind. While we do our best to represent our products accurately, slight variations in colour, texture, shape, and finish are a natural part of the handmade process. This means the item you receive may differ slightly from the photos shown on our website.These unique characteristics are what make handmade ceramics so special. For this reason, we do not offer partial refunds or exchanges based on minor variations from the product images.
RETURNS & REFUNDS

- We accept returns within 30 days of delivery. To qualify for a return, your item must be unused, in its original condition, and returned in its original packaging. Please keep your receipt or proof of purchase, as it will be required when requesting a return.

- Once we receive your returned item, we will inspect it and notify you once the return has been processed. If your return is approved, your refund will be issued to your original payment method. Please note that it may take several business days for the refund to appear in your account, depending on your payment provider.

Please note that sale items and gift cards are non-refundable.
SHIPPING

We ship worldwide, and available shipping options and rates will be shown at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information. Orders are shipped Monday to Friday.

Estimated delivery times:

  • Europe: 3 – 7 business days
  • Rest of the world: 5 – 10 business days

Please note that delivery times are estimates and may vary depending on your location, customs processing, and the shipping carrier.

If you would like to explore alternative shipping options or receive quotes from different courier services, or if you have any questions about your order, please contact us at makessensestudio@gmail.com.
RETURNS SHIPPING

Customers are responsible for the cost of returning items unless the return is due to a damaged, faulty, or incorrect product. Once your return request has been approved, we will provide the appropriate return address.

Please ensure that returned items are packaged securely. We cannot issue refunds for items that are damaged or lost during return shipping.